People at every property see trouble start well before it appears on any report. Small problems often go untracked and fester, costing more to fix.
Andon gives every property a direct line to the people who can help.
A site raising its hand isn't a failure, it's the system working.
Every problem is traced to its cause, and what one property learns is shared with the rest.
What Andon is
Andon is an operations partner for affordable housing owners: we look at how the work actually moves
from the property to the people responsible for it, and we trace what is wrong to its cause.
What we believe
People first
A property is a community of residents and the staff who serve them, and every decision starts there.Trust and transparency
What happens at a property should be visible to the people accountable for it, without anyone having to fear the messenger.Efficiency serves people
Good systems and technology are how a mission-driven organization keeps its promises, not a substitute for them.If this sounds familiar
You changed property managers, and the property still isn't right. You are not imagining it.
When the way information moves from a property to the people responsible for it stays the same, the results usually stay the same too. Andon starts there.
Next step
Tell us about a property that isn't performing. A person will read it and reply.